[Spare] Safety Key for R1 Pro/ R2/ X21

Our goal is to provide you with the greatest transportation options no matter where you live. Every day, we give services to hundreds of consumers worldwide, and we endeavor to provide you with the best possible service.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 48 business hoursof order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

• Processing time: in 48 business hours
• Shipping method:UKMAIL&DHL
• Shipping time: 3-5 business days
• Shipping fee:
• Free Shipping (Orders >£100)
• Cost £20  (Orders <£100)

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)Shipping Location

• We only offer delivery on U.K.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.

*If you need to buy some accessories, please get in touch with our customer service: EU.contact@walkingpad.com shipping policies.

Dear friend, if you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, please read the following policy carefully.

If you are not satisfied with your WalkingPad, you may return it within 30 days upon delivery date. Due to the size and weight of our products, WalkingPad doesn’t offer a refund for any shipping or delivery charges you may have paid in the following cases:

•  Accidental Order
•  Better price available
•  No reason given
•  No longer needed or wanted
•  Not compatible or not useful for intended purpose
•  Ordered wrong style/size/color
•  Damaged by the customer. 

Please also ensure that the product is returned in its original packaging and in the same condition as it was when you received it. Once we receive the returned product, we will inspect it to ensure that it meets the return criteria.

To initiate a return, please contact our customer service team at EU.contact@walkingpad.com ( The return of products from the UK warehouse requires an appointment for a doorstep pickup, so please make sure to contact us ).

You will be required to provide your receipt or proof of purchase and the reason for the return. Once your return request is approved, our After Sale Team will provide you with the return instructions.

After we receive and inspect the returned treadmill, we will issue a refund to the original payment method within 3-5 business days if it meets our return criteria.

Only a partial refund (If applicable) will be given if the following conditions are met: 

•  The product is not in its original condition, there is damage or missing parts that were not caused by us.
•  The product is returned after 30 days from the date of delivery.
•  Any accessories order (Includes products: Treadmill Mats, Detachable Handrail, Power Plug, Remote Control, Safety Key).