What is covered?
WalkingPad UK warrants to the original purchaser that our products will be free from defects in material and workmanship under normal home use for a period of one year from the date of delivery.
Coverage includes:
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Core Components: Motor, Controller, Main Frame, and Console/Display.
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Labor & Parts: If a defect arises, we will provide the necessary replacement parts and instructions, or cover the cost of labor for authorized repairs.
What is NOT covered? (Exclusions)
The warranty does not cover damage caused by:
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Misuse or Abuse: Dropping the product, exceeding the weight capacity, or using the product in a commercial environment (e.g., gyms).
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Improper Storage: Storing the treadmill in damp, uninsulated environments which may cause rust or electrical failure.
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Accidental Damage: Spilled liquids, fire, or physical impact.
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Unauthorized Modification: Any repairs or alterations made by anyone other than a WalkingPad authorized technician.
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Normal Wear and Tear: Consumable parts that wear out over time, such as the running belt, remote control batteries, or lubrication oil, unless caused by a manufacturing defect upon arrival.
How do we resolve the issue?
If your product becomes defective within the warranty period, WalkingPad UK will, at its discretion:
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Troubleshoot: Offer remote technical support to identify and solve the issue.
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Send Parts: Ship free replacement parts (e.g., a new motor or remote) with video tutorials for installation.
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Repair or Replace: If the issue cannot be fixed remotely, we will arrange for the unit to be repaired or replaced with a new or refurbished model of equal value.
Shipping Costs for Warranty Claims:
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First 30 Days: We cover all shipping costs for returns or exchanges due to quality issues.
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After 30 Days: We will cover the cost of shipping replacement parts to you. If the machine needs to be returned for repair, the customer may be responsible for shipping costs unless otherwise determined by our support team.
