Warranty period
1-year warranty
For eligible faults and covered components.
Warranty Policy
Your WalkingPad is covered
Every WalkingPad comes with a 1-year warranty. This page explains what is covered, what is not covered, and how to contact support if something goes wrong.
Start here
Email support first with your order number, model name, and photos or video of the issue where possible.
Warranty essentials
Covered parts
Core components
Motor, controller, main frame, and display.
Claim route
Email first
Support reviews and confirms next steps.
Response time
24 hours
Replies may take longer during busy periods.
At a glance
A practical summary before you start a warranty request.
Warranty period
1-year warranty
Covered components
Motor, electronic controller, main frame, and display panel.
Not covered
Wear items, accidental damage, cosmetic wear, improper maintenance, rental use, and unauthorised repairs.
Claim shipping
For confirmed warranty faults, support will confirm the appropriate route before collection or return.
How to claim
uk.support@walkingpad.com
What is covered
Motor
Covered when the issue is reviewed as an eligible warranty fault.
Electronic controller
Covered for eligible faults affecting control or operation.
Main frame
Covered for eligible structural faults after support review.
Display panel
Covered for eligible display faults or display failure.
What is not covered
- Wear items such as belt, rollers, and bearings
- Accidental damage, liquid damage, impact damage, or misuse
- Cosmetic marks that do not affect normal operation
- Improper storage, improper maintenance, or use outside the product instructions
- Rental or shared-business use
- Unauthorised repairs, modifications, or third-party replacement parts
Remote troubleshooting first
Some issues can be diagnosed with photos, video, error details, and a few checks at home. This is often the fastest way to identify the cause and agree the next step.
Repair, parts, or replacement
Replacement parts
For isolated faults, support may send a replacement part with instructions after review.
Repair or replacement
If a wider resolution is needed, support will confirm the available route before anything proceeds.
What to include in your email
- Order number and proof of purchase
- Model name, usually shown on the product label
- Clear description of the issue
- Photos or video showing the fault where possible
- Your current delivery address
How the claim process works
Contact support first so the issue can be assessed and routed correctly.
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1
Email support
Send order number, model name, description, photos, or video.
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2
Initial review
Support checks the details and may ask for extra information.
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3
Troubleshooting
Where suitable, we try practical checks before arranging movement.
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4
Route confirmed
Support confirms the appropriate warranty route.
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5
Next step
This may be parts, repair handling, replacement handling, or further guidance.
Warranty FAQs
What does the warranty cover and how long?
1-year warranty for normal home use, covering Motor, Controller, Main Frame, and Console/Display. Consumable parts are excluded.
Do I need to register my product?
Keep your order confirmation and proof of purchase. If extra registration is required for your model, support will advise.
Is daily personal use covered?
Daily personal use does not automatically exclude a claim. Coverage depends on the product, the issue, and whether the fault is eligible under the warranty.
I moved house after buying. Can I still contact support?
Yes. Include your original order details and current address when emailing support.
What if the issue happens after the warranty period?
Email support with the details. We can review the issue and advise what options may be available.
Something wrong with your WalkingPad?
Tell us what is happening and we will help you work through the next step.