All WalkingPad models are delivered completely ready to use, all you need to do is take the treadmill out of the packaging and unfold it, and you are ready for your first workout.
No assembly. No handlebars.
The WalkingPad requires incredibly little maintenance. All that is needed is to lubricate the treadmill with a little silicone oil every three months, which takes about 60 seconds. It might be a good idea to vacuum the unit occasionally to avoid too much dust, but other than that, it is maintenance-free.
As long as it is within the warranty period, we cover all technical or manufacturing defects.
The warranty does not cover accidents, such as water damage.
WalkingPad is delivered right to your door within 1-4 days with DHL UK or UK MAIL . The driver will call you well in advance and if you are not available, they will come another day when you have time.
If you would like to pick up your order yourself from our warehouse, you can select it at checkout.
97% of our orders are delivered within 2 business days. If you order today, you can also expect your order delivered within 2 business days.
In special cases, the demand may be extra high, in which case we will inform you.
WalkingPad is a unique product and DHL UK or MAIL UK handles your order manually.
All orders are insured and fully tracked all the way to your home.
Delivery therefore has a small cost, which you can find at checkout (it varies from zip code to zip code).
We cover all costs related to return, repair and any replacement unit.
We have an authorized workshop and customer service that follows you every step of the way.
That said, very few devices get broken, but if it does happen, we're here to help you 😃
When you shop with us, you get a 2-year full warranty , which covers all technical defects.
This means that as long as you don't break the WalkingPad, spill water on it, or cause other cosmetic damage, you are covered for a full 2 years.
If you regret your order or need service, simply contact our customer service and we will book a pickup at your home.
Returns are as easy as delivery.
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