Shipping Policy

Our goal is to provide you with the greatest transportation options no matter where you live. Every day, we give services to hundreds of consumers worldwide, and we endeavor to provide you with the best possible service.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 48 business hoursof order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Processing time:	in 48 business hours
Shipping method:	UKMAIL&DHL
Shipping time:	3-5 business days
Shipping fee:	1. Free Shipping  (Orders >£100) 2. Cost £20  (Orders <£100)

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)

Shipping Location

• We only offer delivery on U.K. 

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.

*If you need to buy some accessories, please get in touch with our customer service: EU.contact@walkingpad.com