Delivery cost
Free UK delivery
On UK orders over £100.
Shipping Policy
Delivery, clearly explained
Free UK delivery on orders over £100. We explain dispatch timing, delivery estimates, tracking, and what to check for large-item delivery.
Start here
Most orders are dispatched within 2 working days and delivered in 3–5 working days after dispatch.
Delivery essentials
Dispatch
Within 2 working days
After payment is confirmed.
Delivery estimate
3–5 working days
From dispatch, excluding bank holidays.
Tracking
Provided
Tracking provided by email once dispatched.
At a glance
Use this as a fast reference before placing an order or contacting support.
Delivery cost
Free UK delivery on orders over £100
Dispatch time
Orders are usually dispatched within 2 working days after payment is confirmed.
Delivery time
Delivery usually takes 3–5 working days after dispatch.
Tracking
Tracking provided by email once dispatched. Tracking updates can take 12–24 hours to refresh.
Delivery area
UK delivery; some remote or offshore areas may require support confirmation before dispatch.
Dispatch timing
Orders are usually dispatched within 2 working days after payment is confirmed. Working days are Monday to Friday and exclude UK bank holidays.
If your order is placed late on a Friday, dispatch timing starts from the next working day.
Delivery timing
After dispatch, delivery usually takes 3–5 working days. This is an estimate and can vary during peak periods, sales events, bank holidays, or severe weather.
Tracking your order
Once your order has been dispatched, tracking is sent by email. Tracking can take 12–24 hours to show movement after the dispatch email has been issued.
If tracking has not moved for more than 2 working days after dispatch confirmation, email support with your order number and tracking reference.
If your order arrives damaged
If the box or product arrives damaged, take clear photos before unpacking further where possible. Email support within 48 hours with your order number, photos, and a short description of the damage.
How delivery works
A simple view of what happens after you place your order.
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1
Order placed
Your payment is confirmed and the order enters processing.
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2
Dispatch prepared
Your order is prepared for dispatch within 2 working days.
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3
Tracking sent
Tracking details are sent by email once dispatched.
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4
In transit
Tracking updates may take 12–24 hours to refresh.
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5
Delivered
Check the packaging and contact support quickly if anything looks damaged.
Shipping FAQs
Is delivery free?
Free UK delivery on orders over £100.
How long does delivery take?
Dispatch within 2 working days; delivery typically 3–5 working days.
Can you deliver upstairs? Which areas do you cover?
We deliver across UK mainland. Optional upstairs delivery is available for £49.
Can I choose a specific delivery date?
Specific delivery dates are not available by default. Use your tracking details to follow delivery progress once your order has been dispatched.
Can I change my delivery address?
Email support as soon as possible with your order number and the correct address. Address changes may not be possible once dispatch has started.
Do you deliver to remote or offshore areas?
UK delivery is available, but some remote or offshore areas may require support confirmation before dispatch.
My tracking says delivered, but I cannot find the parcel. What should I do?
Check safe places, nearby entrances, and anyone who may have accepted the delivery. If you still cannot locate it, email support with your order number and tracking reference.
Ready to choose your WalkingPad?
Compare models, check the product details, and order with free UK delivery over £100.