Time window
14 days
From your order date.
14-Day Price Protection
If our price drops, we refund the difference
If the price of the same eligible product is reduced directly on uk.walkingpad.com within 14 days of your purchase, you may request a refund of the price difference.
Start here
Email us within 14 days of your order with your order number and the product name. We check the current price on uk.walkingpad.com and refund the difference.
Quick answers
Where it applies
uk.walkingpad.com
Only prices published on our own website are compared.
You get back
The difference
Refunded to your original payment method.
Eligibility
Four conditions, all of which need to be met.
Covered
- The order was placed on uk.walkingpad.com
- The claim is made within 14 days of the order date
- The same model, the same variant and the same currency
- The lower price is the current selling price published on uk.walkingpad.com
Not covered
- Bundles, gifts with purchase and free accessories
- Clearance, refurbished, open-box and final-sale items
- Prices from personal discount codes, employee or partner pricing, or pricing errors
- Shipping fees, taxes and payment charges
- Orders that have been cancelled, returned or refunded
Prices from other sales channels
The 14-Day Price Protection applies only to prices published on uk.walkingpad.com. Prices offered on Amazon, on other marketplaces, or by other retailers and third-party sellers are not covered, because those prices are not set by uk.walkingpad.com.
How the price difference is calculated
We compare the price you actually paid, after any discounts applied to your order, with the current selling price of the same product on uk.walkingpad.com. The difference is refunded; nothing else in your order changes.
How to make a claim
Email uk.support@walkingpad.com with your order number and the product name. Our team will verify the current price on uk.walkingpad.com and respond to you.
Refund method
Approved refunds are issued to the original payment method, usually within 3–5 working days of approval. Your bank or payment provider may take additional time to show it.
Good to know
One adjustment per product
Each product in an order is eligible for one price adjustment.
Promotional events
Prices during limited-time promotional events may be excluded where stated on the promotion itself.
Your statutory rights
This policy is offered in addition to, and does not affect, your statutory rights under UK consumer law.
How to claim
Three steps, all by email.
-
1
Check the current price
Compare what you paid with the price of the same product on uk.walkingpad.com today.
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2
Email us within 14 days
Send your order number and the product name to uk.support@walkingpad.com.
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3
We verify and refund
Once confirmed, the difference is refunded to your original payment method, usually within 3–5 working days.
Price protection questions
What is the 14-Day Price Protection?
If the price of the same eligible product is reduced directly on uk.walkingpad.com within 14 days of your purchase, you can request a refund of the price difference.
Does it apply to Amazon prices?
No. Prices offered on Amazon are not covered by the 14-Day Price Protection. Only prices published on uk.walkingpad.com are compared.
Does it apply to other retailers?
No. The 14-Day Price Protection applies only to prices on our own website, uk.walkingpad.com.
I found the same model cheaper from a third-party seller. Can I claim?
Prices set by third-party sellers on other platforms are not eligible, because they are not prices published by uk.walkingpad.com.
Which price is compared?
The price you actually paid on uk.walkingpad.com, compared with the current selling price of the same product on uk.walkingpad.com at the time of your claim.
How long does the refund take?
Approved refunds are issued to your original payment method, usually within 3–5 working days of approval.
Has our price dropped since you ordered?
Email our support team with your order number and the product name, and we'll check it.