TRACK YOUR ORDER
Enter your order number and email address below to check your latest delivery status. Tracking information will become available once your order has been dispatched.
BEFORE YOU CHECK
Tracking details are sent by email once your order has been dispatched. Please note that tracking updates may take 12–24 hours to refresh after dispatch.
WHAT YOU'LL NEED
ORDER NUMBER
Find it in your order confirmation email.
It starts with #UK, for example: #UK20754.
EMAIL ADDRESS
Use the email address entered at checkout.
This is the address where your order confirmation was sent.
AFTER DISPATCH
Please allow 12–24 hours
Tracking may take up to a day to show the first update after your order has been shipped.
Tracking FAQs
I can't find my order. What should I check?
I can't find my order. What should I check?
Double-check the order number and the email address used at checkout. Order numbers start with #UK and are shown in your confirmation email and any dispatch email.
My order shows as dispatched but tracking isn't updating.
My order shows as dispatched but tracking isn't updating.
Tracking can take 12–24 hours to show first movement after your dispatch email is sent. If tracking hasn't moved for more than 2 working days after dispatch confirmation, email support with your order number and tracking reference.
My tracking says delivered, but I can't find the parcel.
My tracking says delivered, but I can't find the parcel.
Check safe places, nearby entrances, and anyone who may have accepted the delivery on your behalf. If you still can't locate it, email support with your order number and tracking reference.
Which courier will deliver my order?
Which courier will deliver my order?
We use a small number of UK courier partners and select the best option for your order and location. Your dispatch email and tracking page will show the courier handling your specific delivery.
Does tracking cover upstairs or in-home delivery?
Does tracking cover upstairs or in-home delivery?
Standard delivery tracking covers transit up to the kerbside, front door, or building entrance. It does not cover upstairs delivery, room placement, or unpacking — see ourShipping Policyfor details.
I ordered more than one item — why are there multiple tracking numbers?
I ordered more than one item — why are there multiple tracking numbers?
Larger orders, or orders that include add-ons alongside a machine, can be dispatched as separate parcels and will each have their own tracking number.