Support Center
How can we help?
Find help with delivery, returns, warranty, manuals, setup guides, and product support.
We are here to help
What do you need help with?
Orders & Delivery
Find delivery times, tracking information, delivery areas, and optional upstairs delivery details.
Returns & Refunds
Check the 30-day return window, return collection fees, refund timing, and how to start a return.
Warranty & Troubleshooting
See what is covered, what to include in your email, and how support reviews faults or issues.
Manuals & Guides
Search by model name and download manuals for WalkingPads, treadmills, and accessories.
Contact Us
Need help choosing, ordering, returning, or troubleshooting? Contact the support team.
Common questions
Is delivery free?
Free UK delivery on orders over £100.
View Shipping PolicyHow long does delivery take?
Dispatch within 2 working days; delivery typically 3–5 working days.
View Shipping PolicyCan you deliver upstairs? Which areas do you cover?
We deliver across UK mainland. Optional upstairs delivery is available for £49.
View Shipping PolicyCan I return it after using it? What does a return cost?
Returns are accepted within 30 days of delivery. For change-of-mind / customer-reason returns, return shipping is £40–70. If the item is faulty or damaged, we arrange and cover collection at no cost to you once confirmed.
View Returns PolicyWhat does the warranty cover and how long?
1-year warranty for normal home use, covering Motor, Controller, Main Frame, and Console/Display. Consumable parts are excluded.
View Warranty PolicyCan I run on a WalkingPad, or is it only for walking?
It depends on the model. "Just Walk" models (up to 6 km/h) are for walking and brisk walking. Hybrid models (up to 12 km/h) add light jogging. Full treadmills like the X218 (up to 18 km/h) are built for running. Check each product page for its speed range.
Contact SupportWhat's the difference between a walking pad and a treadmill?
Walking pads are slim, foldable, and designed for walking at a desk or in small spaces. Treadmills are larger, reach higher speeds, and suit running and intensive cardio. Some 2-in-1 models combine both.
Contact SupportSupport by product
Find manuals, videos, and guidance for your specific product.
Still need help?
Email support with your order number, product model, and a short description of what you need help with. We aim to reply within 24 hours. Replies may take longer during bank holidays, weekends, or peak periods.